ORDERS

Online orders will be processed and shipped within 48 hours (Monday-Friday).

SHIPPING

Domestic shipping is only available at this time. Shipping times may vary due to COVID19. Please contact info@balibuttonjewelry.com if there is a problem with your shipment.

RETURNS

We unfortunately do not accept any returns or offer any refunds at this time. If you are unhappy with your purchase please feel free to contact Alexa at alexa@balibuttonjewelry.com and we can try to work out a solution to ensure your happiness :)

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We do not accept any returns or exchanges for items bought in a retail store or on another website. Please refer to their return policy for further information. If you require a repair for jewelry purchased at a retail store please email us at info@balibuttonjewelry.com and we will do our best to assist you!

REPAIRS

Should you require a repair, please contact us at info@balibuttonjewelry.com with the item name, what repair is needed, details from the original sales invoice, and your contact information. BaliButton will assess whether the repair is approved on a case-by-case basis depending on the nature of the repair. 

JEWELRY CARE

Sterling silver must be cleaned and stored properly to retain its original shine and luster.  We recommend that your  jewelry does not get wet (in the shower, pool, ocean, etc).  To maintain the quality of this metal, clean and polish your sterling silver piece often to avoid tarnishing.  

Due to the delicate of nature of the hand crafted BaliButton pieces, please take extra caution and care when wearing and removing the pieces. 

RING SIZE

All of our rings are standard US sizes, and we currently only carry sizes 6 & 7. If you require a different size please email us.